{"id":472,"date":"2025-06-25T10:52:24","date_gmt":"2025-06-25T10:52:24","guid":{"rendered":"https:\/\/celavivo.com\/?page_id=472"},"modified":"2026-01-06T14:02:55","modified_gmt":"2026-01-06T12:02:55","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/celavivo.com\/el\/frequently-asked-questions\/","title":{"rendered":"\u03a3\u03c5\u03c7\u03bd\u03ad\u03c2 \u0395\u03c1\u03c9\u03c4\u03ae\u03c3\u03b5\u03b9\u03c2"},"content":{"rendered":"\t\t
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\u2753 Frequently Asked Questions<\/h2>\r\n

Here are some common questions from customers and vendors. Click to expand each answer.<\/p>\r\n\r\n \r\n

\ud83c\udf89 For Event Planners (Customers)<\/h3>\r\n
\r\n What is Celavivo?<\/summary>\r\n

Celavivo is an online platform that connects you with trusted event vendors across Cyprus \u2014 including DJs, photographers, florists, caterers, and more. You can search, compare, chat, book, and sign contracts, all in one place.<\/p>\r\n <\/details>\r\n\r\n

\r\n How do I book a vendor?<\/summary>\r\n
    \r\n
  1. Search by event type, date, and location<\/li>\r\n
  2. Browse vendor profiles and availability<\/li>\r\n
  3. Chat with vendors directly<\/li>\r\n
  4. Confirm the booking by paying a deposit and signing the contract<\/li>\r\n <\/ol>\r\n <\/details>\r\n\r\n
    \r\n Do I pay the full amount through Celavivo?<\/summary>\r\n

    No \u2014 you pay only a 12% deposit<\/strong> through Celavivo to secure the vendor. The remaining balance<\/strong> is paid directly to the vendor<\/strong> after the event.<\/p>\r\n <\/details>\r\n\r\n

    \r\n Is my booking secured with a contract?<\/summary>\r\n

    Yes. Every booking includes a digital contract<\/strong> signed by both you and the vendor. This protects both sides and outlines all important details.<\/p>\r\n <\/details>\r\n\r\n

    \r\n Can I cancel or change a booking?<\/summary>\r\n

    Cancellations and changes depend on the vendor\u2019s terms. You can message the vendor directly through the platform or check the contract for cancellation clauses.<\/p>\r\n <\/details>\r\n\r\n

    \r\n How do I know vendors are trustworthy?<\/summary>\r\n

    All vendors on Celavivo are vetted and reviewed by other users. You can check their ratings, past event photos, and profile information before booking.<\/p>\r\n <\/details>\r\n\r\n\r\n \r\n

    \ud83e\uddd1\u200d\ud83d\udcbc For Vendors<\/h3>\r\n
    \r\n How do I join Celavivo as a vendor?<\/summary>\r\n

    Click on \u201cJoin as a Vendor\u201d<\/strong> at the top of the site. You\u2019ll create a free profile where you can list your services, availability, and pricing.<\/p>\r\n <\/details>\r\n\r\n

    \r\n Is there a fee to join?<\/summary>\r\n

    No upfront cost \u2014 it\u2019s free to create a vendor profile. Celavivo charges a 12% commission<\/strong> on confirmed bookings, taken from the deposit payment.<\/p>\r\n <\/details>\r\n\r\n

    \r\n How do I receive payments?<\/summary>\r\n

    You\u2019ll receive the remaining balance paid to you directly by the client after the event.<\/p>\r\n <\/details>\r\n\r\n

    \r\n Do I need to upload a contract?<\/summary>\r\n

    No \u2014 Celavivo provides ready-to-use contracts<\/strong> based on your service category. You just review, sign, and send it to the client.<\/p>\r\n <\/details>\r\n\r\n

    \r\n Can I control my availability?<\/summary>\r\n

    Yes. You can manage your availability calendar from your dashboard to avoid double bookings.<\/p>\r\n <\/details>\r\n\r\n

    \r\n What happens if a client cancels?<\/summary>\r\n

    Each contract includes cancellation terms. You can set your own policy, which will be included in the booking agreement.<\/p>\r\n <\/details>\r\n\r\n\r\n \r\n

    \ud83d\udd12 Security & Support<\/h3>\r\n
    \r\n Is my information secure?<\/summary>\r\n

    Yes. Celavivo uses SSL encryption and secure payment gateways. Your personal and payment details are never shared without your consent.<\/p>\r\n <\/details>\r\n\r\n

    \r\n Can I get help if I have a problem?<\/summary>\r\n

    Absolutely. You can contact our support team by emailing info@celavivo.com<\/a>. We\u2019re here to help both vendors and clients have a smooth experience.<\/p>\r\n <\/details>\r\n\r\n <\/div>\r\n<\/section>\r\n\r\n