Can I cancel or change a booking?

Yes, but what happens next depends on when the request is made, who initiates it, και what part of the payment is involved. Always check your signed contract and Celavivo’s cancellation policy.

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🔁 Changing a booking (before the deposit)

• Before paying the deposit, you can:
  • Message the vendor through Celavivo to clarify details
  • Adjust event details or services by agreement
• No payment is involved at this stage

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🔁 Changing a booking (after the deposit)

• After the deposit is paid and a contract is generated:
  • Changes should be agreed before signing, where possible
  • If changes are needed after a contract exists, a new contract may be required
  • This process requires assistance from Celavivo Support

To avoid delays, it’s best to agree all terms before paying the deposit.

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❌ Cancelling a booking

• Cancellation outcomes depend on:
  • When the cancellation occurs
  • Whether the customer or vendor cancels

Celavivo deposit (12%):

• A cash refund is available only within the 24-hour cooling-off period, provided the event is at least 14 days away
• After that, the deposit is δεν επιστρέφεται for customer-initiated cancellations
• If the vendor cancels, Celavivo will first attempt to offer replacements; otherwise, a Celavivo credit/coupon may be issued

Vendor fees (remaining balance):

• Governed only by the vendor’s own cancellation policy
• Defined in the vendor’s listing and the signed contract

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ℹ️ Important to know

• Always review your ένα ψηφιακό συμβόλαιο before cancelling or requesting changes
• Keep all communication within Celavivo so support can assist if needed
• Using cancellations to arrange off-platform payments is not permitted

For full details, please review the Refunds & Cancellations Policy.