Πρόληψη απάτης στο Celavivo: πώς προστατεύουμε πελάτες και επαγγελματίες
Celavivo uses a combination of technology, processes, and human review to help reduce fraud and promote safe, trustworthy bookings for both customers and vendors.
🔐 Secure payments
For commission-based bookings, the booking fee is processed through Stripe, a secure and widely used payment provider. Celavivo does not store card details on its servers. Secure payment processing helps reduce unauthorised or fraudulent transactions.
For subscription-based bookings, payments are arranged directly between the customer and the vendor. Customers are encouraged to use traceable payment methods and to ensure all agreed terms are reflected in the signed contract.
📄 Digital contracts
- Every confirmed booking includes a ένα ψηφιακό συμβόλαιο
- Contracts clearly outline:
- Event details
- Services agreed
- Payment and cancellation terms
- Signed contracts help protect both parties and provide a reference in case of disputes
💬 Platform messaging and monitoring
- Communication within Celavivo is protected and traceable
- Messages may be reviewed when necessary to:
- Investigate disputes or complaints
- Handle refunds or chargebacks
- Address suspected fraud or policy violations
Keeping communication on the platform allows Celavivo to assist effectively when issues arise.
🧾 Vendor verification
- Celavivo performs basic verification checks during vendor onboarding
- This may include reviewing publicly available information such as:
- Business names
- Online presence
- Public listings or profiles
These checks help reduce impersonation and fake listings but do not replace a customer’s own due diligence.
🧑💼 Human support and dispute handling
- Celavivo’s support team may step in to:
- Assist with disputes
- Review booking records and contracts
- Support customers and vendors during resolution processes
Each case is assessed individually based on the available information and platform policies.
ℹ️ Important to know
- No system can guarantee the complete prevention of fraud
- Celavivo’s tools are designed to reduce risk, not eliminate it entirely
- Users are encouraged to follow safety guidelines and review vendor profiles and contracts carefully
For full details, please refer to Celavivo’s Terms & Conditions και Πολιτική Απορρήτου.