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Celavivo’s fraud prevention: how we protect customers and vendors
Celavivo uses a combination of technology, processes, and human review to help reduce fraud and promote safe, trustworthy bookings for both customers and vendors.
🔐 Secure payments
- Deposits are processed using Stripe, a secure and widely used payment provider
- Το Celavivo not store card details on its servers
- Secure payments help reduce unauthorized or fraudulent transactions
📄 Digital contracts
- Every confirmed booking includes a ένα ψηφιακό συμβόλαιο
- Contracts clearly outline:
- Event details
- Services agreed
- Payment and cancellation terms
- Signed contracts help protect both parties and provide a reference in case of disputes
💬 Platform messaging and monitoring
- Communication within Celavivo is protected and traceable
- Messages may be reviewed when necessary to:
- Investigate disputes or complaints
- Handle refunds or chargebacks
- Address suspected fraud or policy violations
Keeping communication on the platform allows Celavivo to assist effectively when issues arise.
🧾 Vendor verification
- Celavivo performs basic verification checks during vendor onboarding
- This may include reviewing publicly available information such as:
- Business names
- Online presence
- Public listings or profiles
These checks help reduce impersonation and fake listings but do not replace a customer’s own due diligence.
🧑💼 Human support and dispute handling
- Celavivo’s support team may step in to:
- Assist with disputes
- Review booking records and contracts
- Support customers and vendors during resolution processes
Each case is assessed individually based on the available information and platform policies.
ℹ️ Important to know
- No system can guarantee the complete prevention of fraud
- Celavivo’s tools are designed to reduce risk, not eliminate it entirely
- Users are encouraged to follow safety guidelines and review vendor profiles and contracts carefully
For full details, please refer to Celavivo’s Terms & Conditions και Πολιτική Απορρήτου.