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Is my booking secured with a contract?
Once a booking is confirmed on Celavivo, it is secured with a digital contract signed by both the customer and the vendor.
How the contract is generated
When a contract is generated depends on the vendor’s plan:
Commission-based vendors:
- The vendor approves your booking request, and
- You complete the booking fee payment through Celavivo
- The contract is generated automatically after payment
Subscription-based vendors:
- The contract is generated immediately after the vendor approves your booking request
- No payment through Celavivo is required at this stage
In both cases, the contract is signed electronically:
- The vendor signs first
- The customer signs next
- Once both signatures are completed, the contract becomes final and binding according to its terms
Where can I find my contract?
- Contracts are not sent by email
- Both customers and vendors can access them at any time via Dashboard → My Contracts
- Signed contracts can be viewed or downloaded from the dashboard
What does the contract include?
- Event details (date, time, location)
- Services agreed
- Payment terms, including any initial payment and remaining balance
- Cancellation and refund conditions
This protects both parties and provides clarity in case of questions or disputes.
Important to know
- Always review the contract carefully before signing
- Your dashboard is the only place to access your contracts — check there first if you cannot locate a signed copy