What happens if a chargeback is filed?

If a chargeback is initiated through a bank or payment provider, Celavivo reviews the booking, contracts, and available communication to assist in resolving the dispute fairly.

More details:

• Celavivo may review booking details, contracts, and platform messages
• The platform may act as a mediator between customer and vendor
• Outcomes depend on the specific circumstances and contractual terms
• Chargebacks may result in temporary restrictions while the case is reviewed