What happens if a vendor cancels a booking?

If a vendor cancels a confirmed booking, Celavivo will first attempt to find a suitable replacement.

1. Replacement offered first Celavivo will try to identify alternative vendors available for the same date and service type.

2. If you accept a replacement

• Your booking continues with the new vendor
• Any payment already made through Celavivo is transferred to the new booking
• No new Celavivo fee is charged

3. If no replacement is available, or you decline all reasonable alternatives

• You are entitled to a full cash refund of any amount paid through Celavivo for that booking
• Refunds are returned to your original payment method

Important to know

• If your booking was with a subscription-based vendor and no payment was made through Celavivo, your refund rights are governed by the contract between you and the vendor directly
• Repeated cancellations by a vendor may affect their visibility or account status on the platform

For full details, see the Refunds & Cancellations Policy.