How Can We Help?
When should I contact support?
Contact support if you cannot resolve an issue through the platform or need assistance with bookings, payments, or safety concerns.
Contact support for:
- Payment or deposit issues
- Missing bookings or contracts
- Disputes or suspected fraud
- Account access problems
Before contacting support
Have ready:
- Your account email
- Booking reference or event date
- Vendor or service name
ℹ️ Helpful tip
Many common questions are answered in the Help Center or the AI Chatbox Assistant. If you still need help, support is always available via live chat or email.