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How can I request changes to contract terms?

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All contract terms should be agreed between the customer and the vendor before the deposit is paid. If changes are required after a contract has been generated, support assistance is needed to create a new contract.

Important information about contract changes

  • Contracts on Celavivo are not sent by email and are managed entirely within the platform
  • There is currently no self-service option to edit or resend an existing contract
  • To avoid delays, customers and vendors are encouraged to agree on all details before paying the deposit

What if changes are needed after a contract is generated?

If contract changes are required after the deposit has been paid and a contract has already been created:

  • A new contract must be generated with the updated terms
  • This process requires manual assistance from the Celavivo support team
  • Both the vendor and the customer must review and sign the new contract for it to take effect

How do I request a contract change?

If you need to request changes to an existing contract:

  • Contact Celavivo Support via live chat, or
  • Email the support team with:
    • Your booking reference
    • A clear description of the requested changes

Support will guide you through the next steps.

💡 Helpful tip

Confirm event details, services, and pricing with the vendor before paying the deposit to avoid the need for contract changes.

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