How Can We Help?
Why we review customer–vendor messages (and when)
Celavivo respects user privacy. Messages exchanged on the platform are reviewed only when necessary to protect users, resolve disputes, or comply with legal obligations.
When message review may occur
Celavivo may review messages exchanged through the platform only in specific situations, such as:
- Suspected fraud or scam activity
- Contract or booking disputes between customers and vendors
- Payment issues or chargeback investigations
- Reports of abuse, harassment, or policy violations
Message review is limited to what is relevant for the case being handled.
🔒 How your privacy is protected
- Messages are not reviewed routinely or for general monitoring
- Reviews are conducted only by authorized Celavivo staff
- Message content is used solely for safety, dispute resolution, and compliance purposes
- Personal data is never used for marketing or unrelated activities
ℹ️ Why keeping communication on Celavivo matters
- Messages exchanged on the platform provide a clear record if support needs to assist
- Platform messaging helps protect both parties during disputes or chargebacks
- Off-platform communication limits Celavivo’s ability to help if something goes wrong
For more details on how data is handled, please refer to Celavivo’s Πολιτική Απορρήτου και Terms & Conditions.