How Can We Help?
Can I get help if I have a problem?
Yes. Celavivo offers support to both customers and vendors if you need help with bookings, payments, contracts, or account issues.
🧑💼 How to contact Celavivo Support
You can reach the Celavivo support team in the following ways:
- Live chat on the Celavivo website (recommended for faster assistance)
- Email support at info@celavivo.com
📌 When to contact support
You can contact support if you need help with:
- Booking or payment issues
- Contracts or cancellations
- Account access or technical problems
- Disputes or safety concerns
To help us assist you faster, include any relevant details such as:
- Your name or account email
- Booking reference (if applicable)
- Event date or vendor name
ℹ️ Important to know
- Many common questions are answered in the Help Center
- Keeping communication and bookings within Celavivo allows support to assist more effectively
- Some issues may require additional review, especially those involving payments or disputes
💡 Helpful tip
Check the Help Center first — if you still need help, our support team is always available to step in.