Terms and Conditions

Legal terms governing the use of the Celavivo platform and services

Innotevia Limited, trading as Celavivo

Last updated: 01/06/2026

1. Agreement to These Terms

We are Innotevia Limited, doing business as Celavivo (‘Company‘, ‘we‘, ‘us‘, or ‘our‘), a company registered in the Republic of Cyprus at 20 Dimotikis Agoras, Larnaca, 6250, Cyprus.

We operate the website https://celavivo.com (the ‘Site‘), and any related products and services that refer or link to these legal terms (collectively, the ‘Services‘).

These Terms and Conditions (‘Terms‘) govern your access to and use of the Services. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree with these Terms, do not use the Services.

These Terms contain general provisions applying to all users (Part A), specific provisions for customers making bookings (Part B), specific provisions for vendors listing services (Part C), and shared provisions governing the entire relationship (Part D). If you are both a customer and a vendor, both sets of provisions apply to you in the relevant context.

We may update these Terms from time to time. Material changes will be notified by email or through the Services in advance. Your continued use of the Services after the effective date of changes constitutes acceptance of the modified Terms.

2. About Celavivo

Celavivo is an online marketplace platform that connects customers planning weddings, christenings, and other special events with independent event service providers (vendors), including venues, photographers, DJs, catering services, florists, makeup artists, and similar professionals.

Vendors registered on Celavivo are based in Greece and Cyprus. Customers may use the platform from any country to find and book vendors for events held in Greece or Cyprus.

Celavivo also provides additional features such as AI Smart Matching, a chatbot assistant, digital contract generation, RSVP and event management tools, and customer–vendor messaging.

Celavivo is not a vendor, does not supply event services, and is not a party to the service agreement entered into between customer and vendor. Celavivo operates only as the platform facilitating the connection between them.

3. How the Platform Works

Celavivo offers vendors two operating plans, and the commercial flow differs between them:

• Commission-based plan. When a customer books a vendor on this plan, Celavivo collects a Booking Fee equal to 12% of the agreed service price (inclusive of Cyprus VAT at the applicable rate) at the time of booking. The remaining 88% is the vendor’s fee and is paid by the customer directly to the vendor outside the platform.
• Subscription-based plan. When a customer books a vendor on this plan, no payment passes through Celavivo. The vendor pays Celavivo a recurring subscription fee for platform access; all customer payments for the service are made directly between customer and vendor outside the platform.

For every booking, a digital service contract is generated between the customer and the vendor through the platform, setting out the agreed scope, payment terms, and cancellation rules. Each vendor sets their own cancellation policy, which is shown to customers before booking and forms part of the digital contract.

4. Eligibility and Account Registration

The Services are intended for users aged 18 or over with full legal capacity to enter into binding contracts. By using the Services, you confirm you meet this requirement. Vendor accounts must be operated by an individual or representative authorised to bind the relevant business.

Where account registration is required, you agree to provide accurate, current, and complete information, keep that information up to date, and keep your login credentials confidential. You are responsible for all activity that takes place under your account.

5. User Representations

By using the Services, you represent and warrant that:

• all registration and account information you submit is true, accurate, current, and complete, and that you will keep it accurate;
• you have the legal capacity, and the authority (where you act for a business), to agree to these Terms;
• you are at least 18 years old;
• you will not access the Services through automated or non-human means except as expressly permitted;
• you will not use the Services for any illegal or unauthorised purpose;
• your use of the Services will not violate any applicable law or regulation.

6. Intellectual Property — Platform

Celavivo owns or is licensed to use all intellectual property rights in the Services, including source code, databases, software, design, layout, text, graphics, audio, video, and the Celavivo name, logo, and other trade marks (the ‘Platform IP‘).

Subject to your compliance with these Terms, Celavivo grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for their intended purpose. No other rights are granted. You may not copy, reproduce, scrape, modify, translate, distribute, sell, license, sublicense, or otherwise exploit the Platform IP except as expressly permitted by these Terms or applicable law.

Vendor-uploaded content is dealt with separately under Section 16 (Vendor Content Licence).

7. User Contributions, Reviews and Testimonials

The Services allow users to submit content such as messages, profile information, reviews, ratings, testimonials, photos, and other materials (collectively, ‘Contributions‘).

By submitting a Contribution, you represent and warrant that:

• you are the creator or owner of the Contribution, or have the necessary rights and permissions to submit it;
• the Contribution does not infringe the intellectual property, privacy, publicity, or other rights of any third party;
• the Contribution is not false, misleading, defamatory, harassing, threatening, hateful, discriminatory, obscene, or otherwise unlawful;
• where the Contribution depicts or identifies individuals, you have appropriate consents (including parental or guardian consent for minors).

By submitting a Contribution to the Services, you grant Celavivo a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, display, distribute, and use the Contribution for the purposes of operating, promoting, and improving the Services. This licence ends if you delete the Contribution or close your account, except where Celavivo is required to retain a copy by law or where the Contribution has been incorporated into materials already published.

Reviews must be based on the user’s direct experience with the relevant vendor or booking. Reviews must not contain offensive, abusive, hateful, discriminatory, defamatory, or illegal content, false or misleading statements, or references to unrelated disputes. Celavivo may, at its discretion, remove reviews that breach these Terms.

Testimonials displayed on the Website reflect the personal experiences and opinions of the individual users who provided them. They are not representative of all users of the Services, and individual experiences and outcomes may vary. Testimonials are reviewed before being published and may be lightly edited for grammar, length, or clarity, without altering meaning. Where any testimonial has been provided in exchange for any benefit, that fact will be disclosed alongside the testimonial.

Celavivo has the right (but not the obligation) to remove or edit any Contribution at any time if Celavivo reasonably considers it harmful, unlawful, or in breach of these Terms.

8. Prohibited Activities

You agree not to:

• use the Services for any purpose other than that for which they are made available;
• circumvent, disable, or interfere with security or platform features, including any features that prevent or restrict use or copying of content;
• upload or transmit viruses, malware, harmful code, or material designed to disrupt the Services or harm other users;
• use bots, scrapers, spiders, or automated means to access or extract data from the Services, except where expressly permitted;
• impersonate any person or misrepresent your affiliation with any person or entity;
• use the Services in a way that interferes with other users’ use or enjoyment of the Services;
• harass, threaten, abuse, or attempt to defraud any user, vendor, or member of Celavivo’s team;
• submit false, inaccurate, or misleading information during registration, booking, or communication;
• collect users’ personal data or contact information from the Services other than as expressly permitted;
• use the Services to send spam, unsolicited marketing, or other unauthorised communications;
• attempt to bypass or circumvent the platform: customers and vendors may not exchange personal contact details (phone, email, social media handles) before a booking is confirmed, and may not use the platform to arrange transactions off-platform;
• create multiple vendor accounts to manipulate listings, search visibility, ratings, or availability;
• file fraudulent bookings or chargebacks without valid cause;
• list, offer, sell, give away, or promote through the Services any goods or services that are illegal, restricted, or unsuitable for the platform, including but not limited to: controlled substances or drug paraphernalia; tobacco products; firearms, ammunition, or weapons; stolen goods; sexually explicit material or adult services; products subject to age restriction without appropriate verification; or services that require regulatory licensing the vendor does not hold;
• list, post, or transmit any content that constitutes child sexual abuse material, promotes terrorism or violent extremism, or that solicits personal information from or about minors;
• misuse the AI Smart Matching feature or other AI-powered tools available on the Services, including by attempting to manipulate outputs, submit prohibited content, or extract underlying model behaviour;
• use the Services in violation of any applicable law or regulation.

Breach of this section may result in immediate suspension or termination of your account and may give rise to legal action.

9. Customer Bookings and Booking Fee

When you book a vendor on the commission-based plan, you pay Celavivo a Booking Fee equal to 12% of the agreed service price, inclusive of Cyprus VAT at the applicable rate. The Booking Fee is paid to Celavivo at the time of booking and is processed by our payment provider, Stripe.

The Booking Fee is Celavivo’s fee for confirming the booking and providing the digital contract between you and the vendor. The Booking Fee is fully earned at the moment the booking is confirmed and is non-refundable except as set out in the Refunds & Cancellations Policy.

The remaining 88% of the agreed service price is the vendor’s fee and is paid by you directly to the vendor, in accordance with the digital contract you sign with the vendor. Celavivo does not collect, hold, or process payments to vendors.

When you book a vendor on the subscription-based plan, no payment is made through Celavivo. All payments — including any deposit, the full price, and any cancellation amounts — are arranged and paid directly between you and the vendor outside the platform. Celavivo is not involved in any aspect of those payments.

All Celavivo payments are in Euros (€). Prices may change from time to time; confirmed bookings are honoured at the price agreed at the time of booking.

10. Customer Refunds, Cancellations and Rescheduling

Refunds, cancellations, and rescheduling are governed by the Refunds & Cancellations Policy, which forms part of these Terms.

In summary, for bookings made under the commission-based plan:

• The Booking Fee is non-refundable if you cancel the booking;
• If the vendor cancels and no reasonable replacement is available, or you reasonably decline all alternatives offered, the Booking Fee is refunded to your original payment method within 14 days;
• In a force majeure event preventing the event from taking place, the Booking Fee may be converted to a Celavivo credit valid for 12 months;
• Any amounts owed to or from the vendor (the remaining 88% and any direct prepayments) are governed by the vendor’s cancellation policy in your digital contract.

For bookings made under the subscription-based plan, all cancellation and refund matters are governed solely by the contract between you and the vendor.

Bookings made through Celavivo are for services tied to a specific event date. Under Article 16(l) of EU Directive 2011/83/EU on consumer rights, as transposed into Cyprus and Greek law, the statutory 14-day right of withdrawal does not apply to contracts for services related to leisure activities provided on a specific date or within a specific period.

11. Customer Conduct and Communications

You agree to communicate with vendors and Celavivo respectfully and in good faith. Customer–vendor messages take place through the Celavivo messaging system. Sharing personal contact information, or attempting to move the transaction off-platform, before a booking is confirmed is prohibited.

Where you organise an event involving guests (for example, via the RSVP tools), you are responsible for ensuring you have the appropriate authority to share their personal data with the platform and with the relevant vendor, and for complying with applicable data protection law.

12. Customer Account Suspension and Termination

Celavivo may suspend or terminate a customer account at its discretion, with or without notice, in cases of breach of these Terms, fraudulent activity, abusive conduct, repeated chargebacks without valid cause, or where required by law. You may close your customer account at any time by contacting [email protected]; closure does not affect bookings or contracts already made.

13. Vendor Registration and Listings

Vendors must register an account to list services on Celavivo. Vendor registration is open to businesses or self-employed professionals based in Greece or Cyprus offering event services falling within the categories supported by the platform.

Vendors are responsible for the accuracy of all information in their profile and listings, including service descriptions, pricing, availability, cancellation policy, and contact information. Vendors must promptly update their listings when information changes.

Vendors choose between a commission-based plan and a subscription-based plan at registration. The chosen plan may be changed in accordance with platform rules, subject to any rules on conversion or migration set by Celavivo from time to time.

14. Vendor Commission Plan

On the commission-based plan, no monthly subscription fee is charged. Celavivo retains the Booking Fee of 12% of the agreed service price (inclusive of Cyprus VAT) on each confirmed booking. The remaining 88% is the vendor’s fee, which is paid by the customer directly to the vendor outside the platform.

The vendor is solely responsible for collecting the 88% from the customer, issuing any receipts or invoices required by law, and complying with all applicable tax, VAT, and accounting obligations on that amount. Celavivo does not collect, hold, or remit any portion of the vendor’s fee.

The Booking Fee retained by Celavivo is Celavivo’s own revenue and is invoiced separately to the customer. The vendor is not entitled to any portion of the Booking Fee.

15. Vendor Subscription Plan

On the subscription-based plan, the vendor pays Celavivo a recurring subscription fee in exchange for the right to list services on the platform without paying commission on confirmed bookings.

Current pricing:

• Monthly subscription: €23 per month plus VAT;
• Annual subscription: €250 per year plus VAT.

Subscription fees are processed by our payment provider, Stripe, through Stripe Billing. Subscriptions renew automatically at the end of each billing period unless the vendor cancels before the renewal date.

Cancellation and refunds: A vendor may cancel a subscription at any time through the vendor dashboard or by contacting [email protected]. Cancellation stops further renewals. No refunds are issued for any unused portion of the current paid period; the vendor’s listing remains active until the end of the period already paid for, after which the listing is deactivated or transitioned to the commission-based plan in accordance with Celavivo’s then-current rules.

Celavivo may change subscription prices on reasonable advance notice; price changes apply to renewals after the effective date and not to the current paid period.

For bookings made with vendors on the subscription plan, no Booking Fee passes through Celavivo, and Celavivo is not involved in any payment between customer and vendor.

16. Vendor Content Licence

Vendors retain ownership of all intellectual property in the content they upload, including listings, descriptions, photos, videos, logos, and portfolio content (‘Vendor Content‘).

By uploading Vendor Content to the platform, vendors grant Celavivo a non-exclusive, royalty-free, worldwide licence to host, display, reproduce, and distribute the Vendor Content for the purposes of operating the platform, promoting the vendor’s listing within the platform, and promoting the platform itself in Celavivo’s own marketing materials (including social media, advertising, website features, and email communications).

This licence is granted for the duration of the vendor’s active account on Celavivo. When the vendor closes their account or removes specific Vendor Content, the licence terminates for that content, except: (a) for copies retained for legal, dispute, or compliance purposes; and (b) for materials in which the Vendor Content has already been incorporated and published.

Vendors warrant that they own or have all necessary rights to upload the Vendor Content, that the Vendor Content does not infringe any third-party rights, and that any individuals identifiable in the Vendor Content have given the necessary consents.

17. Vendor Obligations

Vendors agree to:

• provide services to the standard, scope, and timing agreed with the customer in the digital contract;
• maintain accurate listings and update them promptly when service offerings, pricing, availability, or cancellation policy change;
• respond to customer enquiries and booking communications in a timely manner;
• comply with all applicable laws and regulations in the conduct of their business, including consumer protection, tax, VAT, employment, health and safety, and licensing laws;
• issue any invoices or receipts required by law for the amounts they receive directly from customers;
• hold any licences, permits, registrations, and insurances required for the services they offer;
• not use cancellations or platform messaging to direct customers off-platform.

Vendors are independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between Celavivo and any vendor.

18. Vendor Account Suspension and Termination

Celavivo reserves the right to suspend, restrict, or terminate a vendor account at any time, with or without notice, including but not limited to where Celavivo reasonably considers that the vendor has breached these Terms, repeatedly received complaints or low ratings, repeatedly cancelled confirmed bookings, attempted to transact off-platform, or otherwise behaved in a manner inconsistent with the platform’s standards.

Where a vendor account on the subscription plan is terminated by Celavivo for breach, no refund of the subscription fee is due. Where Celavivo terminates a subscription account other than for breach, Celavivo may, at its discretion, refund a pro-rata portion of the current paid period.

A vendor may close their account at any time by contacting [email protected]. Closure does not relieve the vendor of obligations to customers under bookings already confirmed; such obligations continue under the relevant digital contract.

19. Privacy and Data Protection

Celavivo processes personal data in accordance with the Privacy Policy, which is incorporated by reference into these Terms. The Privacy Policy sets out what data Celavivo collects, how it is used, the legal bases for processing, the rights of data subjects under the GDPR, and how to exercise those rights.

20. AI Smart Matching and AI-Powered Features

Celavivo offers AI-powered features, including AI Smart Matching, that are powered by third-party AI providers such as OpenAI. Information you submit when using these features is shared with and processed by the relevant AI provider to generate responses. You must not submit sensitive personal data or content prohibited by these Terms through AI-powered features. AI-generated recommendations are provided for informational purposes only and do not constitute professional advice. Celavivo does not guarantee the accuracy, suitability, or completeness of any AI-generated output.

21. Platform Management and Monitoring

Celavivo reserves the right, but does not undertake an obligation, to: monitor the Services for breaches of these Terms; investigate complaints and reports; access messages and content where reasonably necessary for dispute handling, fraud prevention, abuse prevention, chargeback resolution, policy enforcement, or compliance with legal obligations; remove or restrict access to content; suspend or terminate accounts; and take any other action Celavivo considers necessary to protect the platform, its users, and its legal rights.

Celavivo does not undertake routine monitoring of messages, and the rights described in this section are exercised at Celavivo’s discretion.

Users can report content, conduct, or activity that they believe breaches these Terms by emailing [email protected] or via the contact form at https://celavivo.com/contact/. Celavivo will review reports it receives in good faith and at its discretion, and may remove content, suspend or terminate accounts, or take other action where it reasonably considers a breach has occurred. Celavivo does not undertake to act on every report received.

22. Modifications and Interruptions

Celavivo may modify, suspend, or discontinue all or any part of the Services at any time, with or without notice. Celavivo will not be liable for any modification, suspension, or discontinuation of the Services, except to the extent expressly required by law or by these Terms.

The Services may experience interruptions, delays, or errors due to maintenance, technical issues, or events beyond Celavivo’s reasonable control. Celavivo does not guarantee continuous, error-free availability of the Services.

23. Hosting and Data Location

The Services are hosted on infrastructure operated by Hostinger, located in Paris, France. Personal data may be processed by additional service providers in other countries as set out in the Privacy Policy. International data transfers are subject to the safeguards described in the Privacy Policy.

24. Disclaimer

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Celavivo disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Celavivo does not warrant the accuracy, completeness, or quality of vendor listings, vendor services, or the conduct of any user. Vendors are independent providers responsible for their own services; Celavivo is not responsible for the performance, quality, legality, or timeliness of services provided by vendors.

Nothing in this section excludes or limits any liability that cannot be excluded or limited under applicable law, including under mandatory consumer protection law.

25. Limitation of Liability

To the maximum extent permitted by law, and subject to the paragraph below, Celavivo’s total aggregate liability to any user arising out of or in connection with these Terms or the use of the Services is limited to two hundred Euros (€200).

Celavivo is not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost revenue, loss of data, or loss of business opportunities, even where Celavivo has been advised of the possibility of such damages.

Nothing in this section excludes or limits Celavivo’s liability for: (a) death or personal injury caused by Celavivo’s negligence; (b) fraud or fraudulent misrepresentation; (c) breach of mandatory statutory rights of consumers that cannot be excluded under applicable law; or (d) any other liability that cannot be excluded under applicable law.

26. Indemnification

You agree to indemnify and hold harmless Celavivo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and reasonable expenses, including legal fees, arising out of or related to: your breach of these Terms; your Contributions or Vendor Content; your use of the Services in violation of applicable law; or your infringement of any third-party rights. This indemnity does not apply to liabilities arising from Celavivo’s own gross negligence or wilful misconduct.

27. Governing Law

These Terms are governed by the laws of the Republic of Cyprus, without prejudice to any mandatory consumer protection rights available to the user under the laws of their country of habitual residence within the European Union.

28. Dispute Resolution

The parties agree to attempt to resolve any dispute informally by contacting [email protected] in the first instance.

If a dispute cannot be resolved informally, it shall be brought before the competent courts of Cyprus, except that a user who is a consumer may also bring proceedings in the courts of their country of habitual residence in accordance with applicable EU law. Celavivo may bring proceedings against vendors in the competent courts of Cyprus.

Consumers in the EU may also access the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

29. Electronic Communications and Signatures

By using the Services, you consent to receive communications from Celavivo electronically, including by email and through the Services. You agree that electronic signatures, contracts, and records used through the platform satisfy any legal requirement that communications be in writing or signed.

30. Miscellaneous

These Terms, together with the Privacy Policy, Refunds & Cancellations Policy, Cookie Policy, and any digital contracts signed through the platform, constitute the entire agreement between you and Celavivo regarding the Services.

A failure by Celavivo to enforce any provision of these Terms does not operate as a waiver of that provision or any other provision. If any provision is found unlawful, void, or unenforceable, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force.

Celavivo may assign its rights and obligations under these Terms to a successor or affiliate. You may not assign your rights or obligations under these Terms without Celavivo’s prior written consent.

Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between Celavivo and any user or vendor.

31. Contact Us

For questions about these Terms, please contact:

Company	Innotevia Limited, trading as Celavivo
Jurisdiction	Republic of Cyprus
Address	20 Dimotikis Agoras, Larnaca, 6250, Cyprus
Email	[email protected]
Website	celavivo.com