Frequently Asked Questions
Answers for event planners and vendors using Celavivo in Greece and Cyprus. Select a topic below or browse all questions.
For event planners
Booking vendors, booking fees, contracts and cancellations
What is Celavivo?
Celavivo is an online platform that connects you with trusted event vendors across Greece and Cyprus — including DJs, photographers, florists, caterers, venues and more. You can search, compare, message vendors, book, and sign contracts in one place.
How do I book a vendor?
- Search by event type, date, and location
- Browse vendor profiles and availability
- Message vendors through Celavivo
- Confirm the booking by paying a booking fee and signing the contract
Do I pay the full amount through Celavivo?
No — you pay an initial amount to secure the vendor, either through Celavivo or directly to the vendor depending on their setup. The remaining balance is always paid directly to the vendor before or on the day of your event.
Is my booking secured with a contract?
Yes. Supported bookings include a digital contract signed by both you and the vendor. This protects both sides and outlines the important details of your event.
Can I cancel or change a booking?
Cancellations and changes depend on the vendor's terms. You can message the vendor through the platform or check your contract for cancellation clauses.
How do I know vendors are trustworthy?
Vendors on Celavivo build public profiles with reviews, photos, and service details. Check ratings, galleries, and profile information before you book.
For vendors
Profiles, commissions, payments and availability
How do I join Celavivo as a vendor?
Visit our vendor registration page to create a free profile where you can list your services, availability, and pricing.
Is there a fee to join?
There is no upfront cost to create a vendor profile. On the commission-based model, Celavivo charges 12% on confirmed platform bookings (via the booking fee). Subscription plans with monthly fees are also available — see the join page for details.
How do I receive payments?
This depends on your plan. On the commission plan, an initial booking fee is collected through Celavivo when a booking is confirmed, with the remaining balance paid directly to you by the client. On the subscription plan, all payments — including any deposit — are paid directly to you by the client.
Do I need to upload a contract?
No — Celavivo provides ready-to-use contracts for supported bookings based on your service category. You review, sign, and share with the client through the platform.
Can I control my availability?
Yes. Manage your availability calendar from your vendor dashboard to block dates and avoid double bookings.
What happens if a client cancels?
Each contract includes cancellation terms. You can set your policy, which is included in the booking agreement for supported bookings.
Security & support
Privacy, payments and getting help
Is my information secure?
Yes. Celavivo uses SSL encryption and secure payment gateways. Your personal and payment details are handled according to our privacy policy and are not shared without your consent.
Can I get help if I have a problem?
Absolutely. Email us at [email protected] or use our contact form. We aim to reply within 24 hours on business days.
Still need help?
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Our team typically responds within 24 hours. For quick guides and articles, start with the Help Center.