How Can We Help?
Can’t log in — what should I do?
Most login issues are caused by incorrect credentials or password problems and can be resolved in a few minutes.
🔑 Try these common fixes first
- Double-check that you’re using the correct email address
- Make sure your password is entered correctly and Caps Lock is off
- Clear your browser cache or try logging in using a different browser or device
🔁 Forgot your password?
If you can’t remember your password:
- Go to the login page
- Click “Lost your password?”
- Enter the email address linked to your Celavivo account
- Follow the instructions sent to your inbox
If you don’t see the reset email, check your spam or junk folder.
❓ Still can’t access your account?
If you’re still unable to log in after resetting your password:
- Contact Celavivo Support via live chat or email
- Include the email address you used to register so the team can assist you faster
💡 Helpful tip
Make sure your email address is active and accessible, as it’s required for login, password resets, and important account notifications.