Didn’t receive a booking confirmation — what should I do?
Booking requests and confirmed bookings behave differently. When a confirmation email is sent depends on the vendor’s plan.
🔍 First, check the booking status
- Log in to your Celavivo account
- Go to Dashboard → My Bookings
- Check the booking status:
Pending / Awaiting approval
- Your booking request was sent and is awaiting the vendor’s decision
- No confirmation email is sent at this stage
Approved — payment required (commission-based vendors only)
- The vendor has approved your request
- A Pay button will appear in your dashboard
- Confirmation is sent after payment is completed and the contract is signed
Confirmed (all vendors)
- The booking is fully confirmed
- A confirmation email is sent to both you and the vendor
For subscription-based vendors, confirmation is triggered by contract signing — no payment through Celavivo is required.
If the booking appears in your dashboard, it was created successfully.
📧 Didn’t receive a confirmation email?
- Check your spam or junk folder
- Make sure your email address in Dashboard → Account Settings is correct
- Allow a few minutes for email delivery
For commission-based bookings, the confirmation email is sent after payment is completed and both parties have signed the contract.
For subscription-based bookings, the confirmation email is sent after both parties have signed the contract.
Remember: the dashboard is always the source of truth, even if an email is delayed.
❓ Still don’t see your booking or confirmation?
If:
- The booking does not appear in My Bookings, or
- The booking is not marked as confirmed after completing all required steps
Contact Celavivo Support via live chat or email and include:
- Your name
- Event date
- Vendor name (if known)
💡 You can update your email address at any time in Dashboard → Account Settings to ensure you receive future notifications.