Didn’t receive a booking confirmation — what should I do?

Booking requests and confirmed bookings behave differently. A confirmation email is sent only after the deposit is paid. Both the customer and the vendor receive it.

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🔍 First, check the booking status

1. Log in to your Celavivo account
2. Go to Dashboard → My Bookings
3. Check the booking status:

• Pending / Awaiting approval
  • Your booking request was sent
  • No confirmation email is sent at this stage
• Confirmed (deposit paid)
  • The booking is confirmed
  • A confirmation email is sent to both the customer and the vendor

If the booking appears in your dashboard, it was created successfully.

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📧 Didn’t receive the confirmation email (after deposit payment)?

If the deposit has been paid but you didn’t receive the confirmation email:

• Check your spam or junk folder
• Make sure your email address in Dashboard → Account Settings is correct
• Allow a few minutes for email delivery

Remember: the dashboard is always the source of truth, even if an email is delayed.

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❓ Still don’t see your booking or confirmation?

If:

• The booking does not appear in My Bookings, or
• The deposit was paid but the booking is not marked as confirmed

Contact Celavivo Support via live chat or email and include:

• Your name
• Event date
• Vendor name (if known)

This helps the team assist you faster.

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💡 Helpful tip

You can update your email address at any time in Dashboard → Account Settings to ensure you receive future booking notifications.