How are deposits and contracts handled on Celavivo?

On Celavivo, bookings are confirmed after vendor approval, deposit payment, and contract signing. Deposits and digital contracts help protect both vendors and customers.

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💰 How deposits work

• Customers first send a booking request
• After the vendor approves the request, the customer is prompted to pay a 12% deposit
• The deposit:
  • Confirms the booking on the platform
  • Reserves the selected date and service
  • Covers Celavivo’s platform commission
• The remaining balance (88%) is paid directly to the vendor, usually on the day of the event or as agreed in the contract

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📄 How contracts work

• After the deposit is paid, a digital contract is generated automatically
• The contract becomes available first in the vendor’s dashboard under My Contracts
• The vendor reviews and signs the contract
• Once signed by the vendor, the contract becomes available in the customer’s dashboard
• After both parties sign, the final signed contract is available and downloadable in both dashboards

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✅ What vendors should know

• Deposits and contracts are part of Celavivo’s standard booking process
• Booking requests should only be treated as fully confirmed after:
  • Vendor approval
  • Deposit payment
  • Contract signing
• Vendors should check their dashboard regularly for:
  • New booking requests
  • Pending contracts
  • Upcoming events