How Bookings Work on Celavivo (Guests, Approval & Payment Flow)
This article explains how bookings work on Celavivo, including when guest numbers are required, how vendor approval works, and how payments are completed.
1. Categories That Require Guest Selection
Guest numbers are required only for categories where pricing depends on attendance.
✅ Guest selection is required for:
- Catering
- Venues
For these categories:
- Customers select the event date
- Customers select the number of guests
- The total cost is calculated automatically
❌ Guest selection is NOT required for all other categories, because pricing is package-based or service-based:
- DJs
- Photographers
- Makeup Artists
- Hair Stylists
- Florists
- Decorations
- Entertainment
- Fireworks & Special Effects
- Invitations
- Jewelry
- Event Transport
- Event Planning
- Wedding & Christening Clothing
- Cakes & Sweets
For these categories:
- Customers select the event date
- Customers select services or packages
- Customers click Confirm and Book
- The booking request is sent to the vendor for approval
2. What Happens After a Booking Request Is Sent
📩 Vendor action:
- The vendor receives the booking request
- The vendor can Approve or Reject the request
📧 Customer notification:
- The customer receives an email confirming whether the request was approved or rejected
3. What Happens After Vendor Approval
What happens next depends on the vendor’s plan.
Commission-based vendors
- The customer receives an approval email
- The customer goes to Dashboard → My Bookings
- The booking shows as Approved with a Pay button
- The customer clicks Pay and completes the booking fee through Celavivo
- Once payment is confirmed, the digital contract is issued to both parties
⏳ 48-hour payment window: Customers have 48 hours to complete payment. If payment is not completed within 48 hours, the booking is automatically cancelled, the vendor is notified, and the date becomes available again.
Subscription-based vendors
- The customer receives an approval email
- The digital contract is issued immediately — no payment is collected through Celavivo
- The customer arranges payment (including any deposit) directly with the vendor, as outlined in the contract
4. Payments and Remaining Balance
Regardless of vendor plan, the remaining balance after any initial payment is always settled directly between the customer and the vendor — before or on the day of the event — as agreed in the digital contract.
Need Help?
If you have questions about booking approval, payments, guest requirements, or category-specific rules, you can contact support directly from your dashboard or via the Help Center.