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How can I request changes to contract terms?
All contract terms should be agreed between the customer and the vendor before the deposit is paid. If changes are required after a contract has been generated, support assistance is needed to create a new contract.
Important information about contract changes
- Contracts on Celavivo are not sent by email and are managed entirely within the platform
- There is currently no self-service option to edit or resend an existing contract
- To avoid delays, customers and vendors are encouraged to agree on all details before paying the deposit
What if changes are needed after a contract is generated?
If contract changes are required after the deposit has been paid and a contract has already been created:
- A new contract must be generated with the updated terms
- This process requires manual assistance from the Celavivo support team
- Both the vendor and the customer must review and sign the new contract for it to take effect
How do I request a contract change?
If you need to request changes to an existing contract:
- Contact Celavivo Support via live chat, or
- Email the support team with:
- Your booking reference
- A clear description of the requested changes
Support will guide you through the next steps.
💡 Helpful tip
Confirm event details, services, and pricing with the vendor before paying the deposit to avoid the need for contract changes.