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How do I know vendors on Celavivo are trustworthy?
Celavivo uses multiple trust signals and safeguards to help customers make informed decisions, but choosing a vendor always involves reviewing their profile, reviews, and contract carefully.
🔎 How Celavivo promotes trust
Celavivo helps reduce risk by combining platform checks with transparency:
- Vendors create detailed professional profiles with services, pricing, and photos
- Customers can view ratings and reviews from past bookings
- Listings include past event photos or media, where provided
- All confirmed bookings use secure payments, platform messaging, and digital contracts
🧾 Vendor verification
- Celavivo performs basic verification checks during vendor onboarding
- This may include reviewing publicly available business information (such as online presence)
- These checks help reduce fake or duplicate listings, but they do not replace personal due diligence
📄 Contracts and platform protection
- Every confirmed booking includes a digital contract signed by both parties
- Contracts clearly define:
- Services
- Payment terms
- Cancellation rules
- Platform messaging provides a traceable communication record if support needs to assist
💡 Tips for choosing a vendor confidently
Before booking, we recommend that you:
- Read reviews and ratings carefully
- Review the vendor’s profile and photos
- Ask questions using Celavivo’s messaging system
- Review the contract terms before signing
ℹ️ Important to know
- No marketplace can guarantee outcomes for every booking
- Celavivo’s tools are designed to reduce risk and increase transparency, not eliminate risk entirely
- Keeping communication and payments within Celavivo allows support to help if issues arise