How Request Changes Works in Contracts for Customers

This article explains how the Request Changes feature works for customers, and what happens after each action.

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For Customers

When should I use Request Changes?

As a customer, you should use Request Changes if:

• You want to change contract terms
• Some booking details are incorrect
• You need clarification or adjustments before signing

The Request Changes button is available after the contract is issued and before you sign it.

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What happens after you click Request Changes

1. You click Request Changes on the contract.
2. The contract status changes to:
   Customer requested changes
3. The vendor is notified immediately.
4. The contract is temporarily locked for signing.

At this stage:

• ❌ You cannot sign the contract
• ⏳ You must wait for the vendor to resend an updated version

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When the vendor resends the contract

Once the vendor reviews your request and resends the contract:

• You will see a new, updated contract
• The status changes to:
  Pending customer signature
• The View / Sign Contract button opens the latest version only

You can then:

• Review the updated terms
• Sign the contract if you agree

⚠️ Note:

• The previous contract version is automatically replaced
• You will always sign the most recent contract

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After you sign

Once both you and the vendor have signed:

• The contract status becomes:
  Fully signed
• The final contract is available in your dashboard