How Request Changes Works in Contracts for Vendors

This article explains how the Request Changes feature works for vendors, and what happens after each action.

For Vendors

When will I see Request Changes?

As a vendor, you will see a Customer requested changes status when:

• A customer clicks Request Changes on an issued contract

This means the current contract is no longer valid for signing.

---

What happens after a customer requests changes

1. The contract status changes to:
   Customer requested changes
2. You are notified.
3. The contract is locked until you take action.

At this stage:

• ❌ The customer cannot sign
• ❌ The old contract should not be used
• ✅ You must resend an updated contract

---

How Resend Contract works

1. Review the customer’s requested changes.
2. Click Resend Contract.
3. A new, updated contract is issued.
4. The contract status changes to:
   Pending customer signature
5. The customer is notified and can sign.

⚠️ Important:

• The old contract is automatically replaced
• The View / Sign Contract button always opens the latest contract

---

After the contract is signed

Once both parties sign:

• The status becomes:
  Fully signed
• The final contract is visible to both the vendor and the customer
• No further changes can be requested