Message monitoring and safety tips

To help keep Celavivo safe and trustworthy, certain messages may be reviewed when necessary to prevent fraud, resolve disputes, or enforce platform policies.

---

🔍 How message monitoring works

• Messages sent through Celavivo are processed using automated checks to help detect fraud, abuse, or policy violations
• In specific situations, authorised Celavivo staff may review conversations, including cases involving:
  • Disputes or complaints
  • Refunds or chargebacks
  • Reports of abuse, harassment, or suspicious activity

Message review is limited to what is necessary for safety, support, and compliance purposes.

---

🛡 Safety tips

Commission-based bookings:

• Keep all communication and bookings within Celavivo — this helps Celavivo assist with disputes and chargebacks
• Avoid sharing personal contact details (email, phone number) or bank information through messages, as this may affect platform support in case of a dispute
• Review the vendor’s profile and contract carefully before confirming a booking
• Report any suspicious behaviour to Celavivo Support promptly

Subscription-based bookings:

• Communication between customers and vendors is not filtered or restricted on the platform
• You are still encouraged to review the vendor’s profile and contract carefully before confirming a booking
• Report any suspicious behaviour to Celavivo Support promptly

---

Important to know

• Communication kept on the platform helps Celavivo assist with disputes regardless of vendor plan
• Messages may be referenced as evidence when resolving issues, in line with Celavivo’s policies

For more information, please review Celavivo’s Privacy Policy and Terms & Conditions.