Booking not showing — what should I do?

Bookings on Celavivo may appear differently depending on their status (request, approved, or confirmed after deposit payment). Checking your dashboard is the best way to verify what’s happening.

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🧭 For customers

1. Log in to your Celavivo account
2. Go to Dashboard → My Bookings
3. Check the booking status:
   • Pending / Awaiting approval → Your booking request was sent and is waiting for the vendor
   • Approved → The vendor accepted the request and you may be asked to pay the deposit
   • Confirmed → The deposit was paid and the booking is fully confirmed

Important:

• A confirmation email and receipt are sent only after the deposit is paid
• If the booking appears in My Bookings, it was created successfully, even if no email was received yet

Also make sure you’re logged in with the same email address you used when sending the booking request.

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🧭 For vendors

1. Log in to your Celavivo vendor account
2. Go to Dashboard → Bookings
3. Check all relevant tabs, including:
   • Pending (new booking requests)
   • Upcoming / Confirmed (deposit paid)

If you don’t see any bookings:

• Confirm that your listing is live and approved
• Check that your availability calendar is up to date

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❓ Still can’t find the booking?

If the booking does not appear in the dashboard or something looks incorrect, contact Celavivo Support via live chat or email and include:

• Your name
• Event date
• Vendor or service name

This helps the team investigate more quickly.