How do I book a vendor and pay a deposit on Celavivo?

To book a vendor on Celavivo, you first send a booking request. The vendor reviews and either approves or declines it. What happens after approval depends on the vendor’s plan.

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Steps 1–5 are the same for all vendors

1. Open the vendor’s listing
2. Select your event date and time
3. Click Book Now to send a booking request
4. Fill in the required event details and submit the request
5. The vendor reviews the request and either approves or declines it — you will be notified by email either way

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Steps 6 onwards depend on the vendor’s plan

Commission-based vendors:

6. If approved, you receive a notification to complete the booking fee payment
7. Pay the booking fee securely through Celavivo to confirm the booking and lock the date
8. Once payment is completed, the booking is confirmed, the date is locked, and a digital contract is generated automatically
9. Both you and the vendor receive email notifications confirming the booking

Subscription-based vendors:

6. If approved, a digital contract is generated automatically — no payment through Celavivo is required
7. You and the vendor both receive email notifications and the contract is available for signing in your dashboards

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💳 What happens to the booking fee? (commission-based only)

• The booking fee covers Celavivo’s platform services and vendor date reservation
• The remaining balance is paid directly to the vendor, usually on the day of the event or as agreed in the signed contract
• The booking fee is non-refundable for customer-initiated cancellations

💳 Payments for subscription-based bookings

• All payments, including any deposit and remaining balance, are arranged directly between you and the vendor as outlined in the signed contract