How is the remaining balance paid?
The remaining balance after any initial payment is always paid directly from the customer to the vendor, according to the agreed contract terms.
Commission-based vendors
Celavivo collects a booking fee during the booking process. The remaining balance is not processed by Celavivo — payment is handled directly between the customer and the vendor.
Subscription-based vendors
Celavivo does not collect any payment during the booking process. All payments — including any deposit and the remaining balance — are handled directly between the customer and the vendor.
For customers
- Pay the remaining balance directly to the vendor
- Accepted payment methods may include cash, bank transfer, or other methods agreed with the vendor
- Confirm payment timing and method in advance, as outlined in the contract or vendor messages
For vendors
- You are responsible for collecting the remaining balance from the customer
- Clearly communicate your accepted payment methods and payment timing
- Make sure these details are agreed before the event date to avoid misunderstandings
Important note
Celavivo does not collect, process, or mediate remaining balance payments under any plan. Any questions or issues related to the remaining balance should be resolved directly between the customer and the vendor based on the agreed contract terms.