How Can We Help?
Message monitoring and safety tips
To help keep Celavivo safe and trustworthy, certain messages exchanged on the platform may be reviewed when necessary to prevent fraud, resolve disputes, or enforce platform policies.
🔍 How message monitoring works
- Messages sent through Celavivo are processed using automated checks to help detect fraud, abuse, or policy violations
- In specific situations, authorized Celavivo staff may review conversations, including cases involving:
- Disputes or complaints
- Refunds or chargebacks
- Reports of abuse, harassment, or suspicious activity
Message review is limited to what is necessary for safety, support, and compliance purposes.
🛡 Safety tips for all users
To protect yourself and ensure platform support can assist when needed:
- Keep all communication and bookings within Celavivo
- Avoid sharing personal contact details (email, phone number) or bank information through messages
- Review the vendor’s profile and contract carefully before confirming a booking
- Report any suspicious behavior to Celavivo Support promptly
ℹ️ Important to know
- Communication kept on the platform helps Celavivo assist with disputes and chargebacks
- Messages may be referenced as evidence when resolving issues, in line with Celavivo’s policies
For more information, please review Celavivo’s Privacy Policy and Terms & Conditions.