How Can We Help?
What happens if there is a dispute?
If a dispute arises, Celavivo reviews platform records and the signed contract to help resolve the issue fairly.
How disputes are handled
Celavivo may review:
- The signed digital contract
- Booking details and timestamps
- Messages exchanged on the platform
- Payment and deposit records
What Celavivo can do
- Assist with mediation and clarification
- Provide records for chargeback or dispute resolution
- Help enforce platform policies
What Celavivo cannot do
- Rewrite contracts after signing
- Decide service quality beyond documented terms
- Override agreed vendor cancellation policies
ℹ️ Important to know
- Keeping communication on Celavivo helps resolve disputes faster
- The signed contract is the primary reference point